Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

You need to consider two things: one, the production time and two, the delivery time.

We print and ship from monday to friday. If you order during the week, your phone case will be printed and shipped within 24-48 hours from your payment.
Of course, if you order something on friday, it will be printed the next monday or tuesday (this depends on how many orders are in queue).

If you have ordered a Wall Art product, this will probably take a little longer to be printed and shipped (1 to 3 working days – again, it depends on how many orders are in queue and how many items you have ordered).

NB: If you order a case for a really old device (like, a Samsung S5 or iPhone 5) it will take longer to fullfill your order. We try to keep a good stock quantity of all case models but the older the device is, the less stock we probably have available. So, for those orders, it might take up to 3 working days to get printed and shipped.

Shipping fees vary depending on your shipping address and how many products you buy.
Here’s a list of standard, basic charges for a single product, non tracked, based on common locations.

  • UK: FREE
  • EU: 4€ (TRACKED ONLY)
  • USA: 3€
  • AU: 2€
  • ASIA/NZ: 3,5€

By default, the last used shipping address will be saved into to your account. When you are checking out your order, the default shipping address will be displayed and you have the option to change it if you need.

You can also change it right now, going into your Account > Addresses
https://www.ggeeky.com/my-account/edit-address/

If you have chosen the tracked shipping, you can track your order. Use our specific page for your Order Tracking,

We do not store any credit card data on our servers.

If you need, you can ask for your invoice. Send your Order ID to help@ggeeky.com using your GGEEKY Account email and we will send it to you asap.

We ship worldwide. If you country doesn’t show up in the available destinations during checkout, please contact us and we’ll look into it.

info@ggeeky.com

Yes, you can change your order if you contact us before we start processing and printing it. Also, you can easily cancel a PayPal payment that is in a pending or unclaimed status. These payments will have a status of “Unclaimed” and will show in the “Pending” section of your PayPal account.

If your payment has already been captured or if you haven’t checked out with PayPal, contact us right away info@ggeeky.com

Payment is taken from you when your order is confirmed by our warehouse.

However, when you place your order online with us, PayPal puts it in a pending or unclaimed status. These payments will have a status of “Unclaimed” and will show in the “Pending” section of your PayPal account.

Once confirmed, these payments will be captured.

If you need to swap an item

Returns and Exchanges

We offer a lifetime no quibble return.
We take such matters very seriously and will look into individual cases thoroughly. Contact us and tell us what’s the problem. We’ll find a solution together and re-ship your product cost-free

That’s a shame! Please, send us a picture-proof of the item you received. If that’s indeed the wrong product, we will print and ship the right one for you, cost-free.

In the event of damaged samples received, we will require photo proof of the affected samples and your ORDER ID for us to investigate and review before a decision is made to re-send the sample to you at no cost.

First of all, we are sorry. Unfortunately, missing and delayed shipments are commonplace. If at least 10 business days have already passed, please contact us right away. We will try to locate it with out shipping carrier, and if there’s a clear indication that your order is indeed lost, we’ll re-send it to you at no cost.

You can use the integrated for on our Contact Us page, or you can directly contact us on Facebook, Instagram or via email info@ggeeky.com 

Please, contact us as soon as possible. Tell us the correct shipping informations and, if we haven’t shipped your order already, we will modify it.

You can ask for a complete refund within 14 days after you received your order. After that period of time, a refund won’t be possible (but you will keep the lifetime guarantee, meaning that you will have the right to ask for a replacement of your Phone Case).

If you decide to ask for a refund, write us an email providing your Order ID and the email associated at help@ggeeky.com. We will tell you what are the next steps to follow.

Keep in mind that you will have to send back the product to us and the shipping costs will be at your expense.

ARTISTS

Account Informations

You can change your account information by navigating through My Account Dashboard and selecting “Edit Account Informations“ purple button placed at the bottom of the page.

In this page, you are able to change some informations associated to your artist profile, including the PayPal.Me link.

Once you add or change it, remember to click “Save Changes” in order to save your updated infos.

We send a complete sale report every payment cycle (15th of every month). If you need to check your sales report before, you can navigate to My Account Dashboard and click the button “REQUEST SALES REPORT” on the bottom of the page.

 

A popup will be displayed where you can choose the time frame (current month; last month; last 6 months; custom) and add additional requests.

 

Remember to use the email associated to your account and your name/username. Once filled, click REQUEST.

We will send you an email with the requested reports attached within 24 hours.

If you are a brand new artist, you can expect to see your designs published within 1 to 2 weeks.
That’s because our mockup creation process is not automated. We make every single mockup by hand, so it takes some time.

Our Phone Cases are made with top quality amorphous polymers, the same materials used in space missions and bicycle helmets; they are durable, compact and the print quality is very high. They adhere perfectly to your phone and protect it from bumps, accidental drops and scratches.

Our mission is to ensure that we are being as environmentally responsible as possible. All our Wall Art Wooden products are FSC approved, sustainably sourced and created from wood grown in managed forests.

Give your home and your phone a magical style forged within the graphic tablets of our talented artists.

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Worldwide Shipping

We have fulfillment centers in USA, UK, Korea and Australia and soon in Italy. This way we can ship all over the world

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Safe Checkout

Our transactions are handled by PayPal and Stripe top security networks on top of our SSL Certificate

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Lifetime Guarantee

All of our products are guaranteed for life, for real! If anything goes wrong, we offer a no quibble replacement!

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Fast, Friendly Support

If you need help with your order or you just have some questions for us, we are here to help and answer asap!

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